New West Medical Inc

About

Located at 123 Commerce Cir in Sacramento, New West Medical Inc operates as a medical supply store serving the local community. The business provides a range of equipment and supplies, including items such as CPAP machines, walkers, wheelchairs, and various home health aids. Their operations involve coordinating with medical providers and insurance plans to facilitate the fulfillment of patient orders and necessary authorizations. The experience of those who visit the office varies significantly. Some clients have reported challenges regarding communication, order processing times, and the management of insurance authorizations. Others have highlighted instances where staff members were able to assist with specific equipment needs, such as securing necessary respiratory therapy devices. As with many providers in the medical supply industry, the store navigates the complexities of insurance requirements and supply chain logistics, with some patients noting that the process of obtaining equipment can require significant follow-up and coordination between the store, the patient, and their healthcare providers.

What clients say

Customer experiences at Broadway Medical Supply are highly polarized, with reports of exceptional individual assistance contrasted by widespread complaints regarding administrative incompetence and poor communication. Many patrons express significant frustration with long wait times, unfulfilled delivery promises, and difficulty navigating insurance authorization processes.

Opening hours

Friday

8 AM–5 PM

Monday

8 AM–5 PM

Sunday

Closed

Tuesday

8 AM–5 PM

Saturday

Closed

Thursday

8 AM–5 PM

Wednesday

8 AM–5 PM

Contact

• 123 Commerce Cir, Sacramento, CA 95815
• (916) 927-4047
• www.broadwaymed.com