Primary Care, Pediatrics - Mercy Medical Group - Midtown
Pediatrician · Sacramento
3000 Q St Fl 2, Sacramento, CA 95816
About
Located at 3000 Q St in Midtown Sacramento, Mercy Medical Group serves as a multi-specialty facility offering primary care, pediatrics, and internal health services. The clinic functions as a centralized hub for patients, housing various departments—including podiatry, orthopedics, and OBGYN—alongside onsite diagnostic capabilities like X-ray and laboratory testing. This "one-stop" approach is designed to streamline the patient experience by keeping essential medical services within a single, accessible location. The facility itself is frequently described as clean, large, and comfortable, providing a professional environment for those seeking urgent or routine care. While many patients report positive interactions with the nursing staff and physicians, the clinic’s administrative processes—particularly appointment scheduling and phone communication—can be a point of frustration for some. Visitors should be prepared for potential wait times and are encouraged to plan their arrival accordingly, as parking is available near the building but requires careful navigation. Ultimately, the experience at this Midtown location often hinges on the specific department visited, with many patients finding the clinical care to be attentive and thorough despite the logistical challenges inherent in a busy medical practice.
What clients say
Patient experiences at this facility are highly polarized, with many praising the quality of care provided by doctors and nurses while others report severe frustration with administrative, billing, and scheduling processes. While the physical environment is frequently described as clean and comfortable, systemic issues with phone communication and appointment management significantly impact patient satisfaction.
Strengths
- Clean and comfortable facility
- Attentive and caring medical staff
- Convenient onsite X-ray services
Weaknesses
- Difficult appointment scheduling
- Rude phone customer service
- Inaccurate or problematic billing
- Long wait times
- Poor communication regarding cancellations
Best for
Patients who prioritize high-quality clinical care and a clean environment over streamlined administrative and scheduling processes.
Opening hours
- Friday
- 8 AM–5 PM
- Monday
- 8 AM–5 PM
- Sunday
- Closed
- Tuesday
- 8 AM–5 PM
- Saturday
- Closed
- Thursday
- 8 AM–5 PM
- Wednesday
- 8 AM–5 PM
Contact
- 3000 Q St Fl 2, Sacramento, CA 95816
- (916) 733-3440
- www.dignityhealth.org/dhmf/locations/sacramento-specialty-care2